Medical Massage Professionals is not a walk in clinic, we work by appointment only. Arrival for appointments should be 15-20 minutes prior to the scheduled starting time, this will allow new patients the time to fill out our forms, change and prepare for their service(s). If a late arrival is inevitable your service(s) will be shortened to keep on schedule, the original treatment time will still be charged, late arrivals will not receive an extension of their appointments. If you are late to your appointment we can reschedule; calling ahead to notify us you will be late is appreciated but your appointment time will still be shortened.
Due to high demand, a nonrefundable deposit must be paid to book appointments. If you will be paying for a package of services, the full package must be paid at the time of your first appointment. If you will only be paying for a single session because you do not wish to pay a full package just yet, please be advised the price for the single session will not be included in packages later. Once you buy a package and have booked all your appointments in our system we will not give you a refund if you miss a day, cancel your appointments or reschedule your appointments. Once you booked your appointments we have saved your slot for you and our business lost the opportunity to sell that spot to another potential client. The client is aware that any payments made are not refundable. If for any reason the patient's surgery is rescheduled we can reschedule their appointments with no penalty to them as long as they reschedule within three months of canceling their appointments, after the three months the payment is considered expired. Any monies paid to Medical Massage Professionals whether by cash or debit/credit card is not refundable under any circumstance.
Monies paid, or services paid for is not transferable to any other potential or current patient. Packages cannot be shared; each patient must pay for their own service. If you will be using a person's debit/credit card to pay other than your own the other person must fill out and sign a form stating that they give you permission to use their card.
Clients who fail to show for their appointments may be asked to prepay for future services, it is important that our massage therapist is compensated for reserved time slots. If the client misses or cancels their appointments, we will not issue a refund, but we can reschedule their appointments. If the client misses two appointments in a row and fails to contact us we will automatically cancel all remaining appointments.
It is prohibited to take photos or videos of our location without written consent. Medical Massage Professionals is a private spa. Inability to follow this clause may lead to Medical Massage Professionals taking legal action.